Careers

iCALL Psychosocial Helpline; a field action project of the School of Human Ecology at the Tata Institute of Social Sciences Mumbai, provides counselling, support, information and referral to individuals in emotional and psychological distress, over the telephone and email. The helpline currently runs six days a week, from Monday to Saturday, from 8 AM to 10 PM. Going ahead, iCALL is looking to expand its team to meet its growing requirements


Vacancy for the post of Senior Administrative Assistant at iCALL Psychosocial Helpline, TISS

About TISS: The Tata Institute of Social Sciences (TISS) was established in 1936 and is a deemed university fully funded by the University Grants Commission, Government of India. TISS offers over 50 Master’s Degree programmes from its Mumbai, Tuljapur, Guwahati and Hyderabad Campuses. Masters’ programmes are offered in a range of socially relevant inter-disciplinary areas. TISS is a research university with M. Phil. and Ph. D. programme and basic and applied research in a range of areas. A high degree of freedom and autonomy shape the positive work ethos and creativity in the Institute facilitating strong linkages between education, research, field action and Dissemination. The Institute provides significant space and resources for basic and policy research; and has research collaboration with some of the best universities and institutions across all continents. TISS offers a very challenging but fulfilling academic environment and opportunity to scholars committed to creating a just society through education, generation of knowledge and field action, and invites interested scholars in Social Sciences and allied disciplines located within and outside India to apply for faculty positions in its schools and centres. iCALL Psychosocial Helpline, a field action project of Tata Institute of Social Sciences which provides telephone email and chat based counselling services for emotional distress.

The helpline currently runs six days a week, from Monday to Saturday, from 8 AM to 10 PM. Apart from service provision, iCALL engages in various research, capacity building and outreach efforts independently and in partnership with State Governments and NGOs across the country.

In order to manage the administrative, HR and accounting related functioning, iCALL is inviting applications for the post of Senior Administrative Assistant. The job profile is as follows;

Job profile – Senior Administrative Assistant (1 Post)

  • Initiating and overseeing processes related to raising the bills, invoices and reimbursements for expenditure incurred by different projects
  • Working alongside TISS accounts to maintain bills and receipts for expenditure
  • Preparing regular reports (e.g. expenses and office budgets) and organizing company records.
  • Facilitate documentation of utilization of allocated funds
  • Facilitate ongoing accounts operations such as salary processing, attendance, purchase, reimbursement processing, vendor payments processing, advance payments and settlements and so on.
  • Ensure that good governance practices are implemented and followed in the organization
  • Ensuring assistance with managing logistical requirements of the team.
  • Overseeing work implemented by accounts assistant and office attendant.

Desirous candidates must:

  • The candidate must possess at least a Bachelor’s degree in Commerce or relevant discipline with minimum of 65 % of marks and three years of work experience in handling finance and administration related aspects.
  • Good administrative skills in order to manage the work of the project and liaison with TISS accounts department.
  • Good budgeting and accounting skills.
  • Excellent communication skills and proficiency in WORD, EXCEL and related software programs such as ERP systems and Foxpro applications
  • He/ She should be well versed with all tax implications as per Government of India Norms and all essential Audit Norms.
  • Good knowledge of English and Hindi, both spoken and written.
  • Willingness to travel, stay in locations outside of Mumbai, as the need arises.

*Age limit: 20 to 40 years

*Please note that this is a contractual position

The position is for a period of one year, and will be extended depending on performance. Please note that this is a full-time position based out of Mumbai. The selected candidate shall be offered a salary of 22000 pm. The candidate will report to the Programme Coordinator and Programme Officers at iCALL.

Desirous candidates may send their resumé to icallhelpline@gmail.com on or before 7th February 2019 with a subject line Application for the post of ‘Senior Administrative Assistant’. Late applications shall not be entertained.  Only shortlisted candidates will be called for an interview at TISS.

The selected candidate would be required to join immediately and would have to be based in Mumbai for the duration of the project.

Aparna Joshi,
Project Director, iCALL
Assistant Professor, School of Human Ecology
Tata Institute of Social Sciences


Vacancy for Senior Research Officer & Programme Associate at iCALL Psychosocial Helpline, TISS

About TISS: Tata Institute of Social Sciences (TISS) was established in 1936 and is a deemed university fully funded by the University Grants Commission, Government of India. TISS offers over 50 Master’s Degree programmes from its Mumbai, Tuljapur, Guwahati and Hyderabad Campuses. Masters’ programmes are offered in a range of socially relevant inter-disciplinary areas. TISS is a research university with M. Phil. and Ph. D. programme and basic and applied research in a range of areas. A high degree of freedom and autonomy shape the positive work ethos and creativity in the Institute facilitating strong linkages between education, research, field action and Dissemination.

iCALL Psychosocial Helpline; a field action project of the School of Human Ecology at the Tata Institute of Social Sciences Mumbai, provides counselling, support, information and referral to individuals in emotional and psychological distress, over the telephone, chat and email.

iCALL in partnership with the government of Madhya Pradesh, Rajasthan and UNFPA undertakes two projects, which aim at strengthening capacities of counsellors working within the state’s SSK & RKSK counselling centers at Madhya Pradesh and Rajasthan. The third project is another capacity building initiative of health staff posted at health and wellness centers on basic counselling skills, in Madhya Pradesh under the Aarogyam scheme of the Government of India. All three projects are in different stages of completion. iCALL is inviting applications for the post of Senior Research Officer and Programme Associate.

Job profile – Senior Research Officer

The candidate shall report directly to the Programme Coordinator at iCALL, and shall assist with the following:

  • Developing tools, undertaking data collection and developing reports on the basis of the same
  • Managing a team of research assistants and mental health trainers-cum-counsellors working under the project.
  • Coordinating with government officials to understand the requirements and execute plans accordingly
  • Developing & overseeing rich media content to be imparted over an e-learning platform
  • Developing content in Hindi and supervising content development
  • Designing and delivering trainings and conducting workshops on counselling and mental health
  • Managing administrative responsibilities related to the project with TISS
  • Be willing to work in flexible hours and to travel to Madhya Pradesh and Rajasthan on a regular basis

Desirous candidates should:

  • Possess a full-time Master’s Degree in Counselling or Clinical Psychology (MA/Msc) or equivalent from a recognized and reputed University
  • Possess strong qualitative research and documentation skills
  • Have 2-4 years of experience working in the field of mental health
  • Have prior experience of engaging with research processes and writing academic publications
  • Possess excellent spoken and written skills in English as well as in Hindi
  • Be skilled in the use of computers for the purpose of documentation, data analysis (quantitative & qualitative) with knowledge of SPSS, Nvivo/Atlas ti.
  • Be comfortable with public speaking

Preference shall be given to candidates based in Mumbai. Candidates not having an academic background in Counselling or Clinical Psychology need not apply. The current position is for a period of 10 months i.e. March 2019 to December 2019.  Please note that this is a full-time position. Salary shall range between Rs. 4.50000 to 530000 per annum.

Desirous candidates may send their résumé to icallmptraining@gmail.com before 7th February 2019. Kindly mark the subject of the email as ‘Application for the post of Senior Research Officer’ only. Late applications shall not be entertained. Shortlisted candidates will be called for an interview at TISS, Mumbai.

Job profile – Programme Associate

The candidate shall report directly to the Programme Coordinator at iCALL, and shall assist with the following:

  • Developing proposals, report as required by the funders and the implementing partners
  • Managing a team of research assistants and mental health trainers-cum-counsellors working under the projects.
  • Coordinating with government officials to implement the project
  • Developing & overseeing rich media content to be imparted over an e-learning platform
  • Writing reports, newsletters, research papers and coordinating with partner agencies
  • Developing and Assisting in strategic planning for project implementation
  • Be willing to work in flexible hours and travel to Madhya Pradesh and Rajasthan on a regularly
  • Managing administrative responsibilities related to the project with TISS

Desirous candidates should:

  • Possess a full-time Master’s Degree in Counselling or Clinical Psychology (MA/Msc) or equivalent from a recognized and reputed University
  • Possess strong qualitative research and documentation skills
  • Have 3 years of experience working in the field of mental health
  • Have prior experience of engaging with research processes and writing academic publications
  • Possess excellent spoken and written skills in English as well as in Hindi
  • Be comfortable with public speaking
  • Be willing to travel to Madhya Pradesh and Rajasthan on a regular basis

Preference shall be given to candidates based in Mumbai. Candidates not having an academic background in Counselling or Clinical Psychology need not apply. The current position is for a period of 11 months i.e. February 2019 to December 2019.  Please note that this is a full-time position. Salary shall range between Rs. 3,60,000 to 4,20,000 per annum.

Desirous candidates may send their résumé to icallmptraining@gmail.com before 7th February 2019. Kindly mark the subject of the email as ‘Application for the post of Programme Associate’ only. Late applications shall not be entertained. Shortlisted candidates will be called for an interview at TISS, Mumbai.

Aparna Joshi
Project Leader, iCALL
Assistant Professor
School of Human Ecology, TISS


Vacancy for Research Associate at iCALL Psychosocial Helpline, TISS

About TISS: The Tata Institute of Social Sciences (TISS) was established in 1936 and is a deemed university fully funded by the University Grants Commission, Government of India. TISS offers over 50 Master’s Degree programmes from its Mumbai, Tuljapur, Guwahati and Hyderabad Campuses. Masters’ programmes are offered in a range of socially relevant inter-disciplinary areas of Social Work, Social Sciences, Health, Management, Labor Studies and Habitat Studies. TISS is a research university with M. Phil. and Ph. D. programme and basic and applied research in a range of areas. A high degree of freedom and autonomy shape the positive work ethos and creativity in the Institute facilitating strong linkages between education, research, field action and Dissemination. The Institute provides significant space and resources for basic and policy research; and has research collaboration with some of the best universities and institutions across all continents. TISS offers a very challenging but fulfilling academic environment and opportunity to scholars committed to creating a just society through education, generation of knowledge and field action, and invites interested scholars in Social Sciences and allied disciplines located within and outside India to apply for faculty positions in its schools and centres.

iCALL Psychosocial Helpline, a field action project of Tata Institute of Social Sciences which provides telephone email and chat based counselling services for emotional distress. The helpline currently runs six days a week, from Monday to Saturday, from 8 AM to 10 PM. Apart from service provision iCALL engages in consultancy, research and capacity building. Going ahead, iCALL is looking to expand its team to meet its growing requirements, following are the details of the vacancy;

Job profile – Research Associate

The candidate shall report directly to the Programme Coordinator at iCALL, and shall assist with the following:

  • Lead a team of research assistants on various ongoing research projects
  • Develop proposals for prospective partnerships/ projects
  • Checking, cleaning and coding existing call and email related data
  • Preparing research and academic publications on the basis of the data that is available
  • Writing abstracts as well as developing presentations for academic conferences
  • Helping iCALL develop user friendly content for publicity, awareness (such as newsletters, flyers), websites and capacity building of professionals (including iCALL counselors)
  • Developing content, updating the training manuals, protocols and preparing training modules as required.
  • Off-site capacity building sessions with different stakeholders iCALL works with including mental health professionals, social workers, government and non-governmental organizations, employees working with the corporate sector
  • Providing counselling services over telephone and email

Desirous candidates should:

  • Possess a full-time Master’s Degree in Counselling or Clinical Psychology (MA/Msc) from a recognized and reputed University
  • Have at least six years of counselling & research experience.
  • Should have prior peer reviewed academic publications
  • Speak English and Hindi and at preferably one regional Indian language fluently
  • Possess excellent academic writing skills in English
  • Be skilled in the use of computers for the purpose of documentation, data analysis (quantitative & qualitative)
  • Knowledge of SPSS, Nvivo/Atlas ti.
  • Have sound knowledge of therapeutic process skills and psychotherapy
  • Be comfortable with public speaking
  • Be willing to work in shifts if needed
  • Be willing to travel within Mumbai and to different parts of the country for official purposes

Preference shall be given to candidates based in Mumbai. Candidates not having an academic background in Counselling or Clinical Psychology need not apply. The position is for the initial period of one year, and will be extended depending on performance. Please note that this is a full-time position. Salary shall range 535000 – 576000 per annum.

Desirous candidates may send their résumé to icallhelpline@gmail.com before 7th February 2019 with the subject line ‘Application for the post of Research Associate’.  Late applications shall not be entertained. Shortlisted candidates will be called for an interview at TISS.

Aparna Joshi
Project Leader, iCALL
Assistant Professor
School of Human Ecology, TISS


Vacancies for the post of Research Assistant at iCALL Psychosocial Helpline, TISS

About TISS: The Tata Institute of Social Sciences (TISS) was established in 1936 and is a deemed university fully funded by the University Grants Commission, Government of India. TISS offers over 50 Masters Degree programmes from its Mumbai, Tuljapur, Guwahati and Hyderabad Campuses. TISS is a research university with M. Phil. and Ph. D. programme and basic and applied research in a range of areas. A high degree of freedom and autonomy shape the positive work ethos and creativity in the Institute facilitating strong linkages between education, research, field action and Dissemination. The Institute provides significant space and resources for basic and policy research; and has research collaboration with some of the best universities and institutions across all continents. iCALL Psychosocial Helpline is a field action project of Tata Institute of Social Sciences which provides telephone email and chat-based counselling services for emotional distress.

About iCALL Psychosocial Helpline:  The helpline currently runs six days a week, from Monday to Saturday, from 8 AM to 10 PM. Apart from service provision, iCALL engages in various research, capacity building and outreach efforts independently and in partnership with State Governments and NGOs across the country.

Job profile – Research Assistant (2 Posts)

This project is part of the Directorate of Health Services (DHS), Maharashtra and is commissioned to iCALL, TISS.

The candidate shall report directly to the Programme Coordinator at iCALL, and shall undertake the following tasks:

  • Constructing quantitative and qualitative tools and formats for undertaking data collection
  • Travelling to interior parts of Maharashtra for pilot & data collection
  • Transcribing, documenting and analyzing the data
  • Writing reports for periodic evaluation and different phases of the project
  • Managing administrative processes within TISS for implementation of the project

Desirous candidates must:

  • Have a post-graduate degree in mental health/ psychology / social work from a recognized university
  • Have experience of working in the area of mental health
  • Have experience of working on a research project
  • Have proficiency with MS Office (especially MS Excel) & Data Analysis Softwares such SPSS, NVivo & Atlas
  • Be extremely fluent with reading and writing in Marathi and English

Job Details:

  • The duration of this engagement is only for 5 weeks.
  • This position will be a full-time position for 3 weeks and part-time for 2 weeks.
  • The position is based out of Mumbai.
  • The candidate will be offered INR 22000 for a period of five weeks.

How to apply:

Desirous candidates may send their resumé to icallhelpline@gmail.com on or before 07th Feb 2019 with a subject line ‘Application for the post of Research Assistant’. Late applications shall not be entertained.  Only shortlisted candidates will be called for an interview at TISS.

Aparna Joshi,
Project Director, iCALL
Assistant Professor
School of Human Ecology, TISS


Applications for post of Counsellor at iCALL- Helpline for Psychosocial Counselling, Tata Institute of Social Sciences, Mumbai

About the helpline: iCALL, with the help of trained counsellors, provides emotional support to individuals in distress. The counsellors actively and supportively listen to individual’s disclosures of emotional distress and provide safe and holding environment for the same. The helpline currently functions on Mondays to Saturdays, from 8.00 a.m. To 10.00 p.m. iCALL provides information and referral services to those who are in need. One of the key functions of an effective helpline is to connect individuals to relevant and important knowledge and human service resources. The Helpline maintains a comprehensive database for referral services. The helpline has a nation-wide coverage.

Job Profile: The candidate shall report directly to the Programme Coordinator and the Programme Associate at iCALL, and shall be responsible for the following

  1. Answering calls, chats and emails, maintaining records, monthly reports of the calls attended on the helpline
  2. being proactive in carrying out publicity and outreach activities for the promotion of the helpline.
  3. Design training modules and workshops for academic, government and corporate institutions
  4. Deliver talks, conduct training, and workshops on topics related to counselling, mental health and psychosocial well-being
  5. Write newsletters, fliers, blogs and articles on to help sensitize lay people regarding mental health
  6. Develop case-studies, research papers and other works of academic writing on iCALL’s work

Selected candidates will have to undergo rigorous training before they start attending to actual calls. Counselling will be a supervised activity whereby an opportunity to learn and upgrade themselves on one hand and to take care of their own mental health issues on the other, will provided on an ongoing basis

Desirous Candidates Must:

  • Possess a Master’s Degree in Counselling or Clinical Psychology
  • Have relevant experience of minimum a year
  • Speak English and Hindi and at least one regional language fluently and possess good writing skills in English
  • Be skilled in the use of computers for the purpose of documentation, data analysis and email-based counselling
  • Be willing to commit for a duration at least a year
  • Have sound knowledge of therapeutic process skills and psychotherapy
  • Be willing to work in shifts on a weekly rotational basis
  • Be willing to travel within Mumbai and to different parts of the country to conduct outreach, training, and workshops

Candidates shall be required to be based permanently in Mumbai for the tenure of their contract. Preference shall be given to candidates based in Mumbai presently.

The position is for the initial period of one year, and will be extended depending on performance. Please note that this is a full-time position. Applications are to be emailed to icallhelpline@gmail.com. Last Date of Applications is 26th January 2018.

Process of Interview: The candidates will undergo a telephonic interview, upon clearing the same, only those who are selected will be contacted for a personal interview. Data of joining shall be agreed upon mutually.

For further enquiries contact: Tanuja Babre Contact: 022-25525599

Aparna Joshi
Assistant Professor and Project Leader
School of Human Ecology
Tata Institute of Social Sciences

icall-small is a psychological helpline that aims to provide high quality telephone counselling and internet based support services which will significantly improve mental health and the well being of individuals as well as the community.

EMAIL US AT

icall@tiss.edu

We will respond in 24 hours

icall-small is a psychological helpline that aims to provide high quality telephone counselling and internet based support services which will significantly improve mental health and the well being of individuals as well as the community.

CALL US ON

022-25521111

AVAILABLE NOW

icall-small is a psychological helpline that aims to provide high quality telephone counselling and internet based support services which will significantly improve mental health and the well being of individuals as well as the community.

CALL US ON

022-25521111

EMAIL US AT

icall@tiss.edu

  • icall-small is a psychological helpline that aims to provide high quality telephone counselling and internet based support services which will significantly improve mental health and the well being of individuals as well as the community.

    CALL US ON

    022-25521111

    NOT AVAILABLE NOW

  • icall-small is a psychological helpline that aims to provide high quality telephone counselling and internet based support services which will significantly improve mental health and the well being of individuals as well as the community.

    EMAIL US AT

    icall@tiss.edu

    We will respond in 24 hours

  • icall-small is a psychological helpline that aims to provide high quality telephone counselling and internet based support services which will significantly improve mental health and the well being of individuals as well as the community.

    iCALL now provides chat based counseling through nULTA APP. Write us at icall@tiss.edu if you have queries regarding chat based counseling session.