What help will you get?
This psycho-social service aims to assist individuals and communities by providing the following:
- Emotional support and a safe space for addressing your emotional distress
- Reliable Information related to COVID-19 pandemic and resultant consequences to health, livelihood, food, transportation and other areas of life
- Linkages to appropriate referrals, resources and services
Why a separate line?
The COVID-19 pandemic presents not only a threat to physical health/life, but also to the psycho-social lives of individuals, the effects of which can also be seen a long time after the outbreak has ended. The necessary course of action pertaining to containment strategies, also has psycho-social consequences such as increase in anxiety and uncertainty about future, loneliness, disruption of life plans, estrangement from family/loved ones, restrictions in movement and freedom, loss of livelihoods of people. The psycho-social impact is even severe for marginalized and vulnerable groups such as women, survivors of abuse and violence, elderly, migrants, persons living with disability and also individuals with diverse gender and sexual expressions. Hence iCALL aims to launch this new line which will focus specifically on psycho-social concerns related to COVID-19 pandemic.
Who can avail of these services?
Any individual, experiencing psycho-social distress can avail of these services. This distress could be related to difficult or negative emotions (sadness, anxiety, loneliness, boredom, anger, uncertainty, hopelessness or helplessness) and thoughts (thoughts about contracting Corona virus, losing loved ones, worries about future, suicidal thoughts) you are experiencing. It could also be related to the challenging circumstances that you must be confronting (lock down, being separated from the loved ones, shortage of food, loss of shelter, difficulties in reaching home, loss of livelihood, violence and abuse etc). This service is available to people across different ages, genders, sexualities (and other social locations) with a special focus on reaching out to marginalized and underprivileged communities.
Who will answer your calls?
Your call will be answered by a team of professional counsellors who are specially trained to address psych-social concerns related to COVID-19 pandemic. This is an anonymous & confidential service.
is a psychological helpline that aims to provide high quality telephone counselling and internet based support services which will significantly improve mental health and the well being of individuals as well as the community.
