Work occupies a significant part of our adult lives, and workplace experiences often have a deep personal impact. Over time, workplace challenges can affect not only our professional functioning but also our emotional well-being and our lives outside of work. Professionals today may encounter a range of concerns, including high levels of work-related stress, navigating interpersonal dynamics, performance-related anxieties, low confidence, burnout, anxiety or depression, ethical dilemmas, and experiences of workplace bullying, harassment, or discrimination. While some of these challenges may be manageable independently or with the support of colleagues and loved ones, others can feel overwhelming and may require additional support. In such situations, reaching out to a trained mental health professional can be a meaningful step.
Counsellors are equipped with the skills to help you explore your concerns in a safe, confidential, and non-judgmental space. Rather than offering direct advice, the counselling process focuses on empowering you to better understand your experiences, develop coping strategies, and identify pathways forward that align with your needs and values.
How iCALL Can Support You
iCALL is a free counselling service that counselling through telephone and email. Established in 2012 as a field action project of the School of Human Ecology at the Tata Institute of Social Sciences, iCALL aims to make mental health support accessible to anyone in need—regardless of age, gender, sexual orientation, or race.
Our services are designed to be easily accessible, regardless of where you are located. We strive to provide professional, empathetic, and confidential support to help you navigate your concerns at your own pace.
In addition to individual counselling, iCALL also conducts workshops and training programmes for educational institutions, corporates, government bodies, and NGOs. These sessions can be customised to your institution’s specific needs, covering a wide range of mental health and well-being topics.
Help Spread Awareness
You can help make mental health support more accessible in your workplace by spreading awareness of iCALL. Some ways to do this include:
â—Ź Displaying posters, flyers, or newsletters in common workplace areas
â—Ź Sharing information about iCALL through internal communication channels or social media
â—Ź Encouraging open conversations around mental health within teams
You may also consider reaching out to your HR department or management to invite iCALL to conduct a workshop or awareness session tailored to your organisation’s needs.
Every effort to share this information can help create a more supportive and informed work environment.
Connect With Us
If you would like to collaborate, organise a session, or explore ways to promote mental health within your organisation, please feel free to get in touch. Our team would be happy to connect and discuss further.
Madhuri Tambe – Programme Associate
iCALL Psychosocial Helpline
E-mail: contact.icall@tiss.ac.in
is a psychological helpline that aims to provide high quality telephone counselling and internet based support services which will significantly improve mental health and the well being of individuals as well as the community.
